ship·ment track·ing API
LegalPrivacy policy

Terms of service. The rules for a free API.

terms n. pl. 1The conditions for using a service. 2Here: free to use within the limits, one account per person, and no promise that a carrier’s data is right.

Effective
Covers
Website, API, console
Contact
help@shipmenttrackingapi.com
On this pageShowHide
  1. 1Agreement
  2. 2A free service
  3. 3Accounts and API keys
  4. 4Limits
  5. 5Acceptable use
  6. 6When we act
  7. 7Tracking data
  8. 8No warranty
  9. 9Liability
  10. 10Ending
  11. 11Changes
  12. 12Law and disputes
  13. 13Contact

ShipmentTrackingAPI is free to use. These are the conditions that come with it: stay within the limits, keep your key to yourself, and treat carrier data as something that can be wrong.

1Agreement

These terms cover the website at shipmenttrackingapi.com, the API at api.shipmenttrackingapi.com and the console at console.shipmenttrackingapi.com (together, “the Service”), run by ShipmentTrackingAPI (“we”, “us”). By using the Service, including calling the API, using the Playground or signing in to the console, you agree to these terms. If you use the Service for an organization, you agree to them for it.

Our Privacy policy explains what we collect and how long we keep it.

2A free service

The Service is free. There are no paid plans, and no payment method is needed. We may change, limit or stop the Service, or any part of it, at any time.

3Accounts and API keys

You sign in to the console with a Google account. Each account gets one API key. Keep your key secret: requests made with it count against your account, and you are responsible for them. We store only a hash of your key, so we cannot show it to you again. If you lose it, or it leaks, replace it in the console.

Use one account per person or organization.

4Limits

Limits, their values, and details
Lookups per account1,000 a monthOne request is one lookup. Resets on the 1st, UTC.
Requests per account30 a minuteA 429 tells you when to retry.
Lookups per IP address1,000 a monthCounted across every key and the Playground. An address over the limit is blocked until the 1st, UTC.
Numbers per request1 to 35USPS takes 35 at once; UPS, FedEx and DHL take 1.
Playground without a key10 a dayPer IP address, with one number per request.

A request counts as one lookup when at least one number in it comes back with tracking data or “not found”. Requests refused by a limit are not counted. Deleting an account and signing up again does not reset the monthly count. We may change these limits, for everyone or for a single account. This page shows the standard ones.

5Acceptable use

The API is made to be called by programs, as often as the limits allow. Do not:

  • get around the limits, for example with extra accounts, shared keys, or rotated or forged IP addresses;
  • share your key outside your organization, or resell access to the API;
  • send traffic meant to overload the Service, or interfere with other people’s use of it;
  • try to reach systems or data that are not yours, or test the Service for weaknesses without our permission;
  • look up shipments you have no legitimate reason to track, or use tracking data to follow, monitor or harass anyone;
  • use the Service to break the law.

6When we act

If we see abuse, a breach of these terms or a risk to the Service, we may deactivate a key, block an IP address, or limit or close an account, without notice. Where we can, we tell you why at the email address on your account.

7Tracking data

Tracking information comes from the carriers’ public tracking websites. We translate each carrier’s wording into nine statuses automatically, and a status can be late, missing or wrong.

ShipmentTrackingAPI is not affiliated with, endorsed by or sponsored by USPS, UPS, FedEx or DHL, and they do not provide or approve this data. Their names are trademarks of their owners and appear here only to say which carriers the Service covers. Check with the carrier before relying on a status for anything important.

8No warranty

The Service is provided “as is” and “as available”, without warranties of any kind, to the extent the law allows. We do not promise that it will be available, fast or free of errors, or that any result is accurate, complete or current.

9Liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business, arising from your use of the Service. Our total liability for all claims about the Service is limited to USD 50.

These limits do not apply to harm we cause intentionally or through gross negligence, or to any liability the law does not allow us to limit.

10Ending

You can stop using the Service at any time: delete your key, or your whole account, in the console. The Privacy policy says what is deleted. Sections 7 to 9 and 12 still apply after your use ends.

11Changes

We may update these terms. We post the new version on this page with a new effective date. If you keep using the Service after a change takes effect, the new terms apply to you.

12Law and disputes

These terms are governed by the laws of the Republic of Korea. The courts of Jeju, Republic of Korea, have exclusive jurisdiction over any dispute about them.

If you use the Service as a consumer, this does not take away rights that the law of the country where you live gives you and that cannot be waived by agreement.

13Contact

Questions about these terms: help@shipmenttrackingapi.com.

See also